Railwatch

Published by Railfuture

Railwatch is the quarterly magazine of Railfuture, which is free to members.

Non-members can subscribe to Railwatch, receiving it by post, by clicking


Railwatch 076 - July 1998

Refreshing change for passengers

An on-train buffet is one of the most important facilities for passengers, so it is good to see that Anglia Railways is planning to have one in its new Turbostar diesel multiple trains which will be leased from Porterbrook and will come into service next year. The buffet bar should be able to offer better fare than a trolley. With the new Turbostars Anglia will be able to offer good quality through trains to non-electrified destinations such as Sheringham.

Anglia has also improved the restaurant car menus for its InterCity London-Norwich trains, offering a mix of dishes, including a vegetarian choice, from around the world.

Unfortunately other train operators have not yet realised that passengers want good refreshments if they are sitting on a train for long periods. They do not accept that passengers often have long journeys involving several connections and mode changes.

Connex South Central is one of the worst offenders. It took over very good buffet cars from BR on its Sussex coast services only to close them and offer a vastly inferior trolley service on small sections of journeys. Last month, 10 of the Mk 1 buffet cars were being sold off by Porterbrook Leasing because Connex does not want them. Connex should be operating an inter-city quality service but passengers who sit in their trains for two hours at a time are treated like inner-suburban commuters. Often people travelling from Gatwick to Portsmouth and Southampton are given no opportunity to eat and drink on the train.

They should aspire to the catering standards set by the Midland Main Line which operates trains over similar distances and makes good use of buffet services as a marketing advantage. Midland Main Line also provides its customers with clean working on-train lavatories which neither Connex nor Virgin seem to be able to manage.

Note: contact details (postal and email addresses, along with telephone numbers) in old editions of Railwatch out of date. Click CONTACT US for latest contact details.


[Issue 76 Index]

[Railwatch Home] [Prev Issue (75)] [Railwatch Issues] [RIS Progress Reports] [Next Issue (77)] [Railfuture Home]


Railfuture is an independent, voluntary group representing rail users in Britain with 20,000 affiliated and individual members. It is not funded by train companies, political parties or trade unions, and all members have an equal say.

Railfuture campaigns for cheap and convenient rail services for everyone; better links for buses, bikes and pedestrians; policies to get more heavy lorries on to rail; new lines, stations and freight terminals. In short, a better rail service and a bigger rail system for both passengers and freight.

Railfuture is pro-rail but not anti-road or anti-air. However, we campaign for a switch from road and air to rail. We do not interfere in the running of the railway - we campaign for the quality and range of services provided, not how they are delivered. We are the only champion of all rail users.


Railfuture is the campaigning name of Railfuture Ltd.

A not-for-profit Company Limited by Guarantee.

Registered in England and Wales No. 05011634.

Registered Office: Edinburgh House, 1-5 Bellevue Road, Clevedon, North Somerset BS21 7NP (for legal correspondence only).

All other correspondence to 24 Chedworth Place, Tattingstone, Suffolk IP9 2ND


© Copyright Railfuture Ltd 2021.

Railfuture is happy for extracts to be used by journalists, researchers and students. We would, however, appreciate a mention of Railfuture in any article, website or programme. Except with Railfuture's express written permission, no one should distribute or commercially exploit the content.


Privacy Statement

Click Privacy to read Railfuture's GDPR statement on how we treat your data.

25.08.2020

This site does not use its own cookies, although Google Analytics does. The site is maintained for Railfuture by Billing Specialists Ltd.